Please note we will be despatching ALL orders placed between 4rd - 17th August on FREE Expedited Delivery, despite their value, and they will be despatched on 20th August. 

Please choose Free Expedited Delivery when checking out if you are placing your order between 4rd - 17th August.

 

We offer FREE Gift Wrapping and FREE Delivery to ANY UK mainland address on orders worth £75.00 and above.

For orders under £75, your jewellery will be securely placed into a velvet bag and then into our beautiful exclusive branded gift box.

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For orders over £75, your jewellery will be securely placed into our brand new luxury soft-touch suede grey packaging box unless the items are too large for the box. 

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Most orders will be despatched in 3-5 working days by Royal Mail’s 1st class delivery. For orders value under £75, the P&P cost is £5 per order, for orders over £75, we offer complimentary P&P in mainland UK. Delivery to address outside UK is £5 per order. 

To ensure our customers are 100% happy with our products and service, we operate a 14-Day No Quibble Returns Policy.

Our customers are able to login their account and send a returns request via our RAM system (Return Merchandise Authorisation). We cannot process any returns outside the RAM .

Our returns address is below:

Lustrous

34 New House

67-68 Hatton Garden

London 

EC1N 8JY

All returned items are required to be in an unused and resalable condition, and in their original packaging. Due to hygiene reasons, we DO NOT accept any EARRINGS RETURNS (including drop earrings and stud earrings). We DO NOT accept returns on purchased gift vouchers. This does not affect your customary rights.

All returns will be dealt with within 3-5 working days from the day we receive the returned orders, whether it being refund, replacement or store credit. The refund will only be made back to the original payment method.