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Shipping & Returns

* We are relocating our warehouse, all orders will be despatched from the week commencing 21st August 2017. All orders affected will be receiving a complimentary gift.

We offer FREE SHIPPING to ANY UK mainland address on ALL our products in our online boutique www.lustrousjewellery.com. Most orders will be despatched in 3-5 working days by Royal Mail’s 1st class delivery. Delivery to address outside UK is £5 per order. 

To ensure our customers are 100% happy with our products and service, we operate a 14-Day No Quibble Returns Policy.

Our customers are able to login their account and send a returns request via our RAM system (Return Merchandise Authorisation). We cannot process any returns outside the RAM .

Our returns address is below:

Lustrous

34 New House

67-68 Hatton Garden

London 

EC1N 8JY

All returned items are required to be in an unused and resalable condition, and in their original packaging. Due to hygiene reasons, we DO NOT accept any EARRINGS RETURNS (including drop earrings and stud earrings). We DO NOT accept returns on purchased gift vouchers. This does not affect your customary rights.

All returns will be dealt with within 3-5 working days from the day we receive the returned orders, whether it being refund, replacement or store credit. The refund will only be made back to the original payment method.

 


 

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