In the light of the current situation, we are extending our normal 14 day no quibble returns policy to 60 days.
To ensure our customers are 100% happy with our products and service, we operate a 14-Day No Quibble Returns/Exchange Policy.
Our customers are able to login their account and send a returns request via our RAM system (Return Merchandise Authorisation). We cannot process any returns outside the RAM .
Our returns address is below:
Lustrous
PO Box 505
SOUTHAMPTON
All returned items are required to reach us within 7 days after a RAM number is issued. All returned items are required to be in an unused and resalable condition, and in their original packaging. Due to hygiene reasons, we DO NOT accept any EARRINGS RETURNS (including drop earrings and stud earrings). We DO NOT accept returns on purchased gift vouchers. This does not affect your customary rights.
If a 'surprise gift' arrives with the order, the gift needs to be returned alongside the order, in their original packaging too.
All returns will be dealt with within 3-5 working days from the day we receive the returned orders, whether it being refund, replacement or store credit. The refund will only be made back to the original payment method. In the event of 'free delivery' is applied when ordering, the original postage will be deducted from the refunds. *This does not affect your statutory rights