To ensure our customers are 100% happy with our products and service, we operate a 14-Day No Quibble Returns/Exchange Policy.
Our customers are able to login their account and send a returns request via our RAM system (Return Merchandise Authorisation). We cannot process any returns outside the RAM .
Our returns address is below:
PO Box 505
All returned items are required to reach us within 7 days after a RAM number is issued. All returned items are required to be in an unused and resalable condition, and in their original packaging. Due to hygiene reasons, we DO NOT accept any EARRINGS RETURNS (including drop earrings and stud earrings). We DO NOT accept returns on purchased gift vouchers. This does not affect your customary rights.
If a 'surprise gift' arrives with the order, the gift needs to be returned alongside the order, in their original packaging too.
We recommend you use a tracking delivery service for your returns. All returns will be dealt with within 3-5 working days from the day we receive the returned orders, whether it being refund, replacement or store credit. The refund will only be made back to the original payment method.