We treat customer privacy very seriously, this is how we handle our customer data.

Email Addresses & Telephone Numbers

Accounts require a valid telephone number and email address. Telephone numbers are used only if there is a problem with the order. The email address is used to: confirm an online order, notify that an order has been shipped or respond to a sender’s email query. 

Your email address will be automatically included in our newsletter mailing list when you place an online order however you have the option to unsubscribe the newsletter anytime.  

Information Storage

We retain account information provided by our visitor, transaction information (e.g. dates on which customers made purchases, amounts and types of purchases) and contact information.

Postal Addresses

We do not share names and postal addresses with any other companies. 


Prices quoted in our online boutique constitute an ‘offer to buy’ and are not legally binding. All prices are subject to change.

New store 15% Off Promotion

Receive 15% off on the entire range for our new store opening celebration. Use promotion code ‘LustrousJew15’ at checkout. It cannot be used in conjunction with any other offer. Lustrous Jewellery reserves the right to withdraw or change the terms of this discount at any time.

Promotions and Offers

All offers and promotions are dependent on specific terms and conditions, along with stock availability which may change at any time. Lustrous Jewellery reserves the right to withdraw or change the terms of any discount/promotion at any time.

Online Order Cancellation

If you wish to cancel an online order placed please contact customer service contact(at)lustrousjewellery(dot)com. Please be aware that bespoke, special orders and items that have been specially altered cannot be cancelled. We are unable to cancel orders that have already been dispatched. Once you have received your online order, you have 14 days from receipt to return your order (as per the terms in our returns policy).

By using the Lustrous Jewellery website, you consent to all of the above uses of your data.